25 YEAR WARRANTY
Al Murad Granite Ltd provides a 25 year guarantee on any worktops that Al Murad Granite Ltd install. This ensures the customer protection against any possible manufacturing defects. Al Murad Granite Ltd do not provide warranty for worktops that the customer installs themselves or through a 3rd party. This warranty period is effective from the completion date of installation. Please retain your proof of purchase.
The company warrants that: The products will be free from defects. Any defective products will be repaired, replaced or refunded provided that the company have been notified within reasonable time of discovery of the defect. The company must also be given time to examine the products. As stated in our Terms and Conditions.
What the Warranty DOES cover:
Under the terms and conditions, Al Murad Granite Ltd is obligated to replace or repair any defective product for 25 years. This Warranty is contingent upon consumers strictly following usage and maintenance instructions.
Al Murad Granite Ltd reserves the right to decline the free warranty service if the conditions outlined in the preceding paragraph are not met or if the consumer’s provided information is inaccurate or incomplete.
Al Murad Granite Ltd will not be liable if any of the following criteria apply
The company have stated the defect mentioned is not a defect: This includes any grains on the product which are a part of the design and not a flaw. Colour and design differences between samples and purchased products are also not included. Colour and tone variations due to natural changes over time in different components of the product are also not covered.
The customer or any other 3rd party modify the products: This can be damages caused directly or indirectly by the customer or any third party action. This includes during installation methods or any modifications and manipulations performed by parties other than Al Murad Granite Ltd.
Warranty will not be covered if the defect is due to wear and tear, negligence, improper use or abnormal working condition: This could be damage resulting from using the product for purposes other than what it is made for. Includes failure to adhere to technical or safety standards and failure to follow user manuals.
Natural disasters, interactions with other products, or causes beyond the control of Al Murad Granite Ltd are also not covered.
Cracks and chipping occurring after installation, surface damage from scraping or bumping objects are not considered manufacturing defects.
Consequential or incidental damage, loss, or expenses beyond the product itself, including additional repairs, are not covered. This includes any plumbing or other work that may have to be done as a result of the damage. This will be the responsibility of the customer. Claims made during processing or product replacement are excluded, as well as harm affecting commercial, industrial, professional, or living activities like loss of profits.
Long-term intensive use, static electricity-related problems and spots or stains caused by material components are excluded.
Repairs or handling of the product without verification by Al Murad Granite Ltd are not covered.
LIABILITY
The company’s total liability to the customer whether in contract, tort or otherwise shall not exceed the total amount paid by the customer for the purchase and installation of the worktops
Warranty Claims
For claims, contact Al Murad Granite Ltd via email at info@al-muradgranite.co.uk or call us on 0113 252 5786
Ensure you provide your name, installation address, purchase date, and installation date.